Privacy Policy

01Who handles your data

NeuraMach AI Studio Private Limited operates ScoreVedaa IBPS and is responsible for the personal data described here. This policy applies to the public IBPS website, the verified account, course selection, support, future learning features, Magic AI, PRGNA and future checkout.

Other ScoreVedaa exam products may have separate account models and policies and are not covered by this document.

02Data we collect

Depending on which parts are available and which you use, we collect:

• Account data: name, verified email address or Indian mobile number, account status, signed-in devices and account-security events.
• Eligibility-check input: date of birth submitted during signup. It is used only to verify account eligibility and is not stored after the check.
• Consent records: policy type, version, decision, time and account that made the decision.
• Course data: the IBPS path selected after login and whether learning access is available or active.
• Learning data: goals, attempts, answers, time spent, accuracy, section progress, review actions and issue reports when learning opens.
• AI data: messages, selected topic or task, relevant learning context, generated replies, safety results and usage records when Magic AI or PRGNA opens.
• Payment data: plan or pass, order and payment-provider references, amount, GST location, invoice and course-access status if checkout opens. We do not ask support to collect a card number, CVV, UPI PIN or OTP.
• Support and technical data: messages you send, technical details needed to investigate a problem, IP and device or browser signals, security events and error logs.

The public site can be read without choosing a course. A campaign link does not silently assign an exam. We do not collect a learner’s course until they choose it inside a verified account.

03Why we use it

We use personal data only for stated product and operational purposes, including to:

• create, verify, secure and support the account;
• save the chosen IBPS course and apply its current course-access status;
• run course-specific timing, navigation, scoring, review and progress features when released;
• generate Magic AI strategy and PRGNA teaching responses when those features are available;
• process a future manual payment, issue an invoice and activate the exact purchased access;
• prevent abuse, investigate faults, resolve payment/access mismatches and keep security and transaction records;
• respond to support, privacy, correction, deletion and grievance messages; and
• send preparation or product marketing only when you choose the optional marketing consent.

We do not use identity verification to start a trial, make a purchase or unlock a course. We do not sell personal data or share learner progress with another person, institute or employer unless a separate lawful basis and clear product action apply.

04Magic AI and PRGNA data

Magic AI helps with strategy and next actions; PRGNA teaches and guides practice. When these features are available, each request may include the message you type, your selected IBPS course and the preparation evidence needed to answer it.

Production release requires an approved cloud service in the Mumbai region, with verified processor terms and regional evidence. Until that release gate is complete, Magic AI and PRGNA stay unavailable. An approved release must block cross-region inference, global inference profiles and automatic fallback to a model outside India; an unavailable India-region path must close the feature instead of sending a request elsewhere. The model service must also be contractually prohibited from using learner prompts or responses to train its general-purpose models.

Before an AI request, we mask high-confidence identifiers such as email addresses, Indian mobile numbers, labelled account or payment identifiers, PAN and Aadhaar-like values. Masking is an additional safeguard; it is not a promise that free text is anonymous. Chat history may still be stored with the account for continuity, safety and review. AI Usage consent is optional for the account and non-AI learning, but it must be granted before you choose to use Magic AI or PRGNA. That grant permits only the requested feature processing; it is not permission for model training. See the AI Usage Policy for feature-specific limits.

05Service providers and disclosure

NeuraMach's product rule is stricter than a general statement about international transfer: learner personal data and AI prompt or response content must use an approved India-region processing path. An infrastructure, email, media, backup, notification, AI or payment processor is not enabled for learner data until its purpose, location, contract, security and minimum-data fields are approved. Unknown or unapproved processing fails closed.

An approved provider receives only the minimum data needed for its documented role and is not authorised by us to use it for unrelated advertising or model training. Checkout and remote delivery channels remain closed until their provider review and India-boundary release gate pass. We may still disclose specific data when required by valid Indian legal process or when reasonably necessary to protect people, investigate fraud or secure the service, with access recorded and limited.

06Security and account protection

Production release requires encryption in transit and at rest, account verification, least-privilege access, India-region boundary checks, security records, masking of sensitive identifiers, protected backups and restricted staff access. A feature stays closed when its required safeguard or processor evidence is unavailable. You can review signed-in devices from your account. These safeguards address unauthorised disclosure separately from data residency: data must remain protected even when it is processed in India. No internet service is risk-free, so these measures reduce risk but cannot promise that an incident will never occur.

Keep control of your email or mobile number and never share an OTP, password, card number, CVV or UPI PIN with anyone claiming to be ScoreVedaa support. Report suspected account access to Support.scorevedaa@neuramach.ai promptly.

07Retention and deletion

We maintain a documented retention schedule by category and retain data only while needed for the stated purpose, account operation, security, dispute handling, payment and tax records, or another valid requirement. Security logs and records needed to demonstrate safeguards are retained for the period required by applicable law, then erased or de-identified unless another legal requirement applies. You can ask for the current schedule for data linked to your account.

A request is not marked complete merely because a support ticket or admin status changed. When a safe, complete deletion can run, we remove or de-identify data that is no longer needed. Some records may need to be isolated and retained for payment reconciliation, fraud prevention, legal claims or required books and records, then deleted or de-identified when that need ends. A deletion request does not by itself reverse a completed payment, and a refund request does not by itself delete the account.

08Your choices and requests

You can ask us to:

• explain or provide the personal data linked to your account;
• correct inaccurate account information;
• withdraw optional marketing consent;
• withdraw AI use and stop using Magic AI or PRGNA without deleting the identity account;
• delete eligible personal data or close the account; and
• review a privacy concern or grievance.

A signed-in learner can use Help → Privacy & consent. You can also email Support.scorevedaa@neuramach.ai, contact the privacy and grievance contact through the same inbox, or use the public contact page. We may need to verify that a requester controls the account before acting, and we will explain if a request cannot be completed as asked.

After using our grievance process, you can find official information about the Data Protection Board of India and its digital process on the Ministry of Electronics and Information Technology website.

09Cookies and technical data

We use essential browser storage, cookies or similar mechanisms for sign-in continuity, security, saved preferences and reliable product operation. This release does not enable external advertising or analytics services. Limited first-party operational and security records may be used to diagnose faults and keep the service reliable; they are not used to assign a public course. Browser settings may block storage, but essential account functions may then stop working.

Public inquiry forms collect the details you submit and safe delivery diagnostics. Do not place passwords, OTPs, payment credentials, Aadhaar, PAN or unnecessary third-party personal data in a support message.

10Official privacy framework

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 use a phased commencement schedule. Government notifications, not this summary, determine when particular provisions take effect. The authoritative materials are available from India Code and the Ministry of Electronics and Information Technology.

These links are provided so you can read the official text. This policy describes ScoreVedaa’s product commitments and is not a substitute for that text or for independent legal advice.

11Updates and contact

The version and update date appear at the top. If a material change requires fresh confirmation, the account will show the changed policy and ask you to review it before affected use continues. A PRGNA language choice does not automatically translate this policy.

Privacy questions, grievances, and general support: Support.scorevedaa@neuramach.ai. Company: NeuraMach AI Studio Private Limited, Pune, India.